Downloads (Current Versions)
Important Information: SAPP-00299 and below require a hardware upgrade to run V16.0 and above.
| Name | Description | AvoKey Requirements | Download |
| Sapphire Touch v19.1 Upgrade Installer | – Upgrade consoles running v18.0 or v19.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 852.9 MB 20/02/2026 |
| Sapphire Touch v19.0 Recovery Creator | – Longer and more complex install process, allow 48 hours. – Show files may be deleted, please backup first. |
Internal AvoKey required | Download 2.4 MB 18/11/2025 |
*Features and capabilities of the current version may not be available in previous versions of the program. Meaning latest versions of your Titan show files are not backwards compatible.
Downloads (Previous Versions)
If you are updating from a software version below Titan V15.1, you need to perform the v15.0 recovery before upgrading.
Click here to read important information regarding Titan V16.0 and incompatible hardware versions
| Name | Description | AvoKey Requirements | Download |
| Sapphire Touch v18.0 Upgrade Installer | – Upgrade consoles running v16.0 or v17.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 739.4 MB 10/04/2025Authenticator v4.5 Download 4.0 MB 28/04/2025 |
| Sapphire Touch v18.0 Recovery Creator | – Longer and more complex install process, allow 48 hours. – Show files may be deleted, please backup first. |
Internal AvoKey required | Download 2.4 MB 11/04/2025Authenticator v4.5 Download 4.0 MB 28/04/2025 |
| Sapphire Touch v17.1 Upgrade Installer | – Upgrade consoles running v16.0 or v17.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 672.3 MB 22/05/2024 |
| Sapphire Touch v17.0 Recovery Creator | – Longer and more complex install process, allow 48 hours. – Show files may be deleted, please backup first. |
Internal AvoKey required | Download 2.4 MB 18/03/2024 |
| Sapphire Touch v17.0 Upgrade Installer | – Upgrade consoles running v16.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 672.2 MB 18/03/2024 |
| Sapphire Touch v16.0 Recovery Creator | – Upgrade consoles running v12.0 & v15.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 2.4 MB 06/12/2022 |
| Sapphire Touch v15.1 Upgrade Installer | – Upgrade consoles running v12.0 & v15.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 466.8 MB 08/03/2022 |
| Sapphire Touch v15.0 Recovery Creator | – Fixes occasional rendering issue while using internal Capture. – Longer and more complex install process, allow 48 hours. – Show files may be deleted, please backup first. |
Internal AvoKey required | Download 2.4 MB 28/04/2021 |
| Sapphire Touch v15.0 Upgrade Installer | – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 272.6 MB 13/04/2021 |
| Sapphire Touch v14.0 Upgrade Installer | – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 251.8 MB 20/10/2020 |
| Sapphire Touch v13.0 Upgrade Installer | – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 184.7 MB 06/02/2020 |
| Sapphire Touch v12.1 Upgrade Installer | – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 171.8 MB 11/12/2019 |
| Sapphire Touch v12.0 Recovery Creator | – Upgrade consoles running v11.2 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required | Download 2.8 MB 08/10/2019 |
| Sapphire Touch v11.4 Upgrade Installer | – Upgrade consoles running v11.1 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Not required | Download 111.2 MB 20/08/2019 |
| Sapphire Touch v11.3 Upgrade Installer | – Upgrade consoles running v11.1 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Not required | Download 111.0 MB 18/04/2019 |
| Sapphire Touch v11.1 Recovery Creator | – Improvements to performance, recommended for large shows – Longer and more complex install process, allow 48 hours – Relicensing required, please allow 48 hours for upgrade. |
Not required | Download 2.8 MB 26/09/2018 |
NOTE: For older versions of Titan visit our archive by clicking here
Documentation
| Go to Online Manual |
| Go to Release Notes |
| Go to the Recovery Creator Guide |
| Go to Console Panel Firmware List |
Engineering Change Notice (ECN)
| Name | Title | Download | |
| ECN-0195 | Sapphire BIOS Settings For Reliable Ethernet | Download | |
| ECN-0199 | DMC Touchscreen Controller Calibration | Download | |
| ECN-0203 | Sapphire Touch Motor Fader Board Firmware | Download | |
| ECN-0204 | LV-67H BIOS Update | Download | |
| ECN-0206 | Sapphire Touch Impedance Matched Ethernet | Download | |
| ECN-0211 | Sapphire Motor Fader Belt Repair | Download |
