Repairs and Servicing

Before sending in your item(s), please contact the service team on +44 (0)208 965 8522 to book this in.

Avolites provides a comprehensive range of servicing and repairs for all your products. Turnaround times typically range from 7 to 14 business days from the date we receive your item, depending on the availability of parts and components.

Upon receiving your product, we will conduct diagnostics and contact you with a service or repair quotation. Our goal is to complete the diagnostics within 5 to 7 working days, though this timeframe may extend during busy periods.

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Method Of Return?*
Customer CollectionCustomer CourierAvolites Courier
Is the shipping address different to the above?*
NoYes
Shipping Details
Company Name
Contact Name
Email
Enter Email Confirm Email
Telephone
Shipping Address*
Street Address City ZIP / Postal Code Country AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe
Product Information
Product/Model*
Serial Number*
Is this a warranty claim?*
Proof of purchase will be required if you have selected 'Yes'
NoYes
Proof of purchase document*
Is any AvoKey upgrade required?*
For more information visit: https://www.avolites.com/support/avokey/
YesNo
Description of fault*

UK Shipping Address:

Avolites Service Centre, 184 Park Avenue, Park Royal, London, NW10 7XL

International:

Please visit https://www.avolites.com/find-a-distributor and contact your local or closest International Avolites Distributor/Support Team for servicing and repair.

Note: You are responsible for arranging the delivery for your Avolites product.

*The product(s) must be shipped in a flight case (excluding accessories) or packaged in a sturdy inner and outer box using bubble wrap or foam wrapping. We cannot be held responsible for any damages incurred during transit.

*During service and repair, a ‘Full Erase’ recovery will be applied. Therefore, we recommend backing up all show files and custom personalities before sending in your product.

*An Inspection and service charge of £52 + VAT will be applied if you do not provide a completed service and return sheet and choose not to proceed with the service/repair.

*Discontinued product(s) (refer to the product support policy) are no longer serviced or repaired by Avolites. For any questions regarding your end-of-life product, please contact the sales team at +44 (0)208 965 8522 or sales@avolites.com.

*End of life products with limited support are subject to a higher service and repairs labour charge (see p roduct support policy).

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